According to an article in insurancejournal.com, “due to rising insurance prices and some unhappiness with policy offerings, overall customer satisfaction with auto insurance companies is down in 2013 from an all-time high in 2012, but remains comparatively high relative to the previous decade.”

This data was taken from a J.D. Power 2013 U.S. Auto Insurance Study that was recently released which measures customer satisfaction across five factors: interaction, price, policy, offerings, billing, and payment claims.

J.D. Power said that scores across all five factors have decreased year over year, with prices and policy offerings both declining by 13 points. These two factors are the primary forces contributing to lower overall satisfaction.